Delivery & Returns

1.1- The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

1.2- Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an Event Outside Our Control, in which case clause 17 shall apply.

1.3- If you have agreed to collect the Goods from our premises,

1.3.1- you must collect the Goods during our working hours of Mon to Sat 9.30am - 5pm, Sunday 10am-3pm on or within 3 Business Days of the date we notify you that the Goods are ready for collection,

1.3.2- delivery shall occur at our premises when we hand the Goods to you.

1.4- Unless clause 1.5 applies, if we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the Goods.

1.5- If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier.

1.6- You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.

1.7- If no one is present at your delivery address to take delivery, we will advise you of our attempted delivery. You must then contact us to make arrangements for us to deliver the Goods.

1.8- We may end the contract with you and charge you for any extra storage costs we have incurred if

1.8.1- you have arranged to collect the Goods but do not do so within 14 Business Days of the date we notify you that they are ready for collection, or

1.8.2- we have agreed to deliver the Goods, you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 Business Days of the original delivery date.

1.9- For Christmas deliveries, we recommend that you check the Website for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24 December.

2.1- Cancelling before Confirmation Notice

2.1.1- You may notify us of your decision to cancel by:

2.1.2.1- completing a cancellation form found on our Website, printing it and emailing or posting it as detailed below, or

2.1.2.2- sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods or Services or Goods and Services and your order reference number by:

Telephone on 01903 959 380

Email at info@awenfurniture.co.uk

Post at 54 High Street, Steyning, BN44 3RD

2.2- Cancellation after Confirmation Notice

2.2.1- If the Contract is for the supply of Goods only or Goods and Services with the main purpose being the supply of Goods (such as the supply of a washing machine with an installation service) the 'Cancellation Period' means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods.

2.2.2- If the Contract is for the supply of Goods and Services with the main purpose being the supply of Goods and you wish us to begin to supply the Services before the expiry of the Cancellation Period in clause 2.2.1 you must request us to do this.

2.2.3- If the Contract is for the supply of Services only, or Goods and Services with the main purpose being the supply of Services (such as the supply of a course with accompanying learning materials),

2.2.3.1- the 'Cancellation Period' means the period of 14 days starting with and including the day after we send you a Confirmation Notice.

2.2.3.2- if you wish us to begin the supply of the Services during the Cancellation Period, you must request us to do this and you must acknowledge that you will lose the right to cancel once the Services have been fully performed.

2.2.3.3- Unless the Services have been fully performed under the Contract in accordance with your request and acknowledgement referred to in clause 2.2.3.2 and subject to clause 2.5, you may cancel the Contract within the Cancellation Period by notifying us of your decision to cancel.

2.2.3.4- you will lose your right to cancel the Contract once the Services have been fully performed in accordance with your request and acknowledgement.

2.2.4- You may notify us of your decision to cancel by:

2.2.4.1- completing a cancellation form found on our Website, printing it and emailing or posting it as detailed below, or

2.2.4.2- sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods or Services or Goods and Services and your order reference number by:

Telephone on 01903 959 380

Email at info@awenfurniture.co.uk

Post at 54 High Street, Steyning, BN44 3RD

2.3- Return of Goods

2.3.1- Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

2.3.2- You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection, and if so, to make arrangements for collection. If you agree to pay the costs of collection, we may deduct this from any sum we owe you.

2.3.3- If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

2.4- Refunds on cancellation

2.4.1- So long as you are entitled to cancel and have complied with your obligations under clauses 2.2 and 2.3, we will refund you the balance of the price and any standard delivery costs you paid to us after deducting:

2.4.1.1- the value of the Services we supplied before we received your cancellation notice together with VAT payable in respect of that value;

2.4.1.2- any reduction in the value of the Goods in accordance with clause 2.3.3; and

2.4.1.3- any cost to us of collecting the Goods (if applicable).

2.4.2- If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods, unless we have agreed to collect the Goods from you, we will refund you the sum in clause 2.4.1 within 14 days after the earlier of:

2.4.2.1- the day on which we receive the Goods back from you, or

2.4.2.2- the day on which you supply evidence to us that you have sent the Goods back to us.

2.4.3- If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods and we have agreed to collect the Goods from you, we will refund you the sum in clause 2.4.1 within 14 days of our receipt of your cancellation notice.

2.4.4- If the Contrat is for the supply of services only or for the supply of goods and services cwith the main purpose being the supply of services, we will refund you the sum in clause 2.4.1 within 14 days of our receipt of your cancellation notice.

2.4.5- We will refund you the sum in clause 2.4.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.

2.5- Exception to the right to cancel

You will not have a right to cancel in the following situations:

2.5.1- The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food).

2.5.2- The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.

2.5.3- The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days.

2.5.4- You have specifically requested a visit from us to carry out urgent repairs or maintenance.

2.5.5- The Contract is for the sale of land or financial services.

2.5.6- The Contract is for rental of accommodation for residential purposes.

2.5.7- The Contract is for construction or conversion of buildings.

2.5.8- The Contract is for gaming, betting and lottery services.

2.5.9- The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance.

2.5.10- The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery.

2.5.11- The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery.

2.5.12- The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts.

2.5.13- The Contract is for the supply of goods which have become mixed inseparably with other items after delivery.